Roger Smith InsuranceInsurance Agency

720 W Market St, Tiffin, OH 44883, USA
283 Reviews

About Roger Smith Insurance: Roger Smith Insurance located in Tiffin, Ohio 44883 and servicing all of Ohio offers many types of insurance coverage including; auto, home, car, business, life, health, medicare, and more. We represent many top insurance companies to find you the best combination of service and rates. Representing Progressive Insurance, Travelers, Grange, Celina, Donegal, Liberty Mutual, Medical Mutual, Aetna, Anthem, Prudential, John Hancock, Voya and many more.

Companies represented: Progressive,Travelers,Safeco,Liberty Mutual,Celina,Donegal,Wayne,Hagerty,West Bend,Medical Mutual,Aetna,Mutual of Omaha,Voya,Prudential,Grange,Anthem,ASI

Languages spoken: English

Licensed in: OHIO

Roger Smith Insurance Agents

Insurance Products Offered

  • Business
  • Renters
  • Motorcycle
  • Boat
  • Health
  • Life
  • Home
  • Car
  • Auto


  • Autumn K. about 2 months ago

    Lindsey is always willing to look around for the best rates and discounts and is there to answer any questions I may have. She's saved me a lot of money over the past couple of years!

  • Eric L. 2 months ago

    Lindsey helped me adjust my policy so it would fit in my budget.

  • Kristina S. 2 months ago

    Fast responses, extremely friendly and helpful staff

  • Romena M. 2 months ago

    The service we received was excellent. As busy clients, we do not have time to gather data and make several calls to people . But Kyle was so kind and efficient. We gathered all important information and submitted it to him. Then the rest he took care of. Even to cancel our previous insurance carrier and have this insurance as our current policy. Thank you very much!!!

  • Marcus C. 3 months ago

    Lindsey found us the best auto and home policy that fit our needs for the best price. Lindsey was able to save us about $800 from my previous agent with better coverage. She was also able to find a policy that included roadside assistance which my previous auto coverage policy did not offer. Lindsey was very professional and friendly.

  • Nicki R. 3 months ago

    Kyle Smith is great to work with. He is very patient and is willing to go the extra mile for you! Great Job!

  • Joyce B. 4 months ago

    Kyle has really helped us find the best investments to help us. And he helped me to begin my retirement.

  • T T. 4 months ago

    Kyle has really helped us find the best investments to help us. And he helped me to begin my retirement.

  • Kari B. 4 months ago

    We recently moved to Tiffin and in the process of purchasing a home needed a home insurance quote quick. I completed an inquiry online one night and early the next morning I was messaged by Lindsey following up on my quote. I also received several messages from Kyle Smith and have had many pleasant interactions with both. The quotes I received had lower premiums for more coverage than we have had with previous companies. The customer service is amazing they really seem to care, which I love in a day and time when that often seems so rare.

  • T T. 4 months ago

    Your team is always quick and willing to answer my questions.

  • T T. 4 months ago

    The girls are always willing to answer all my questions and guide me in the right direction for the product I am looking for.

  • T T. 5 months ago

    All things required are done quickly & correctly. Staff always friendly & showing concern for any problems. Have great priced insurance carriers!

  • T T. 5 months ago

    Staff is always friendly to deal with and take care of any issues I have.

  • Bev H. 5 months ago

    Always good service. And Karen always makes sure you get the best rates.

  • T T. 5 months ago

    Saved us money Better coverage Informed us about insurance and how it works

  • Lynn H. 5 months ago

    Would highly recommend Roger Smith Insurance. Prices have always been really good but more important is they are always so helpful with any questions you might have!

  • Steve P. 5 months ago

    You found us some good rates on our Condo Insurance and car insurance. We have not needed to process any claims fortunately, so I don't have feed back on claims at this time.

  • Scott G. 5 months ago

    very prompt in responding to questions

  • Thomas G. 5 months ago

    Good price for good coverage and your attentive, kind service.

  • John L. 5 months ago

    Great customer service and quick service as well. Very friendly staff

  • T T. 5 months ago

    Working with me to find a insurance provider that would fit into my budget. ..this is huge when you are widowed and on fixed income.

  • Carl T. 5 months ago

    Staff are always friendly and ready to help in anyway.

  • Darci H. 5 months ago

    Every time I have required assistance, my communications have been welcomed in a very friendly manner. My issues/questions/needs are always addressed in a timely fashion.

  • T T. 5 months ago

    The people at Roger Smith were very responsive to my needs and helped me understand what the best policies were for me, not for them. I was made to feel like a person who was important to them, not a number or statistic.

  • Judith T. 5 months ago

    Our agent has always been available for questions, changes, & any services we may need. Would suggest her to anyone needing insurance.

  • T T. 5 months ago

    The whole experience was great. Thanks

  • Chad D. 5 months ago

    Roger Smith is always actively making sure our insurance rates are as low as possible.

  • T T. 6 months ago

    The staff is very helpful if we have any questions. We recently purchased a new RV and two new vehicles. The staff was able to make the insurance changes without any issues. We also like being able to pay the annual premiums on-line.

  • T T. 6 months ago

    Always willing and available to answer our questions and concerns.

  • Kelly M. 6 months ago

    Lindsey is so knowledgeable and goes out of her way to keep me updated on my policies. She is always quick to respond and very polite!

  • Sandra G. 6 months ago

    As always, I have nothing but good things to say about the Roger Smith Insurance Agency. Their customer service is the best, and if I have any questions, they take the time to explain my concerns. I do tell others that are looking for a good insurance company that they cannot go wrong with this company.

  • T T. 6 months ago

    Help use meet our needs thank you.

  • Joshua R. 6 months ago

    Kyle was amazing! I was so stressed with purchasing my first home, everyone other quote I had received was so much more than the estimated given to me from the Lender. Kyle was amazing and was able to easily meet that quote and exceeding all of my expectations. I will continue my business with Kyle, as we intend on making the switch with auto insurance once we are moved and settled into our home.

  • T T. 6 months ago

    Friendly service and getting me good prices on insurance.

  • T T. 6 months ago

    Changed my coverage at a Great price.

  • T T. 6 months ago

    Kyle or office staff is always available if any questions arise.

  • T T. 6 months ago

    We like the fact that you always return calls if we have a question. You are always willing to talk to us and answer our questions or help us with any problems.

  • John B. 6 months ago

    Best pricing

  • Glenn L. 7 months ago

    Followed up on all our questions and a great rate

  • T T. 7 months ago

    Keep me updated on everything!

  • T T. 7 months ago

    Karen is always very knowledgeable in finding the best health policy for our needs.

  • T T. 7 months ago

    You are usually always available & when not very quick to return calls. Very informative & up to date on policies.

  • T T. 7 months ago

    Prompt service and good communication.

  • T T. 7 months ago

    Your willingness to take the time to answer questions and find the best deal for us.

  • T T. 7 months ago

    Great company to work with and always friendly and courteous staff .

  • John W. 7 months ago

    You've always been there if we have any questions or problems and you help us out with friendly and efficient service..

  • Timothy H. 7 months ago

    Prompt response to my message, and very friendly and knowledgeable!!

  • David S. 7 months ago

    Very friendly and efficient staff!

  • Andrew D. 7 months ago

    Great customer service! Karen has always been there when I needed her!

  • Ken S. 8 months ago

    Your company does a fantastic job of keeping up with customers policies and what they may be lacking and not realize it. We now have an umbrella policy which makes us feel more secure. Six months ago, that did not even enter our thinking. Way to go.

  • T T. 8 months ago

    Sent us in the right direction -- good rates & better coverage for both of our cars!

  • Autumn K. 8 months ago

    Lindsey is always very helpful when I have questions about my policy and always stays on top of things to get me the best insurance for the least money. Thank you!

  • Ryan P. 8 months ago

    You have taken great care of our insurance needs and continue to keep us with competitive rates Thank you

  • Suzanne H. 8 months ago

    We stopped in with a quick question and they always find the time to explain our options to us !! we have the up most confidence in them which is obvious with our 25 plus years as one of their customers!!

  • T T. 8 months ago

    You took the time to listen to what I needed. You were very helpful with any questions that I had.

  • T T. 8 months ago

    I can talk to a person I know and not a stranger on the phone and things get done to my satisfaction. Thank You Don Kin

  • T T. 8 months ago

    Great friendly agents and competitive prices. Quick responses on claims.

  • T T. 9 months ago

    Everyone is always very helpful and always willing to work with you to find out what is best for you !!

  • Sunshine W. 9 months ago

    After 5 different quotes for homeowners insurance no other places could come close to roger smith!

  • T T. 9 months ago

    I always receive quick and knowledgeable information whenever I contact them.

  • T T. 9 months ago

    Very accommodating any time I have questions. Very personable and friendly.

  • Donald T. 9 months ago

    The staff is professional but friendly. Thanks.

  • Ruth C. 9 months ago

    Lindsey has always been quick to respond, found me the best quotes and coverage and resolve any issues I've ever had.

  • Katie L. 9 months ago

    The customer service was excellent! The agent was very helpful and provided a quote very quickly. I had the coverage I needed completed in about half an hour from my initial call.

  • T T. 9 months ago

    the great service after the recent accident and getting our medical coverage cost reduced thanks

  • T T. 9 months ago

    Easy to contact and take the time to answer questions fully. Your knowledge of a full range of insurance questions.

  • Charles B. 9 months ago

    respect and freindliness

  • Girish S. 9 months ago

    Professional Service, attached links to make things easier for me, timely help.

  • T T. 10 months ago

    Friendly knowledgeable comfortable courteous working staff

  • Bill F. 10 months ago

    Even though we have no claims or issues, you keep in contact to make sure all is fine with us and our Liability insurance..

  • T T. 10 months ago

    Our premiums have decreased for auto and home insurance. Also Karen checks for decreases in my health insurance. Your service has been very polite and we appreciate all you do for us. Joe and Rita

  • Tyler C. 10 months ago

    An extremely friendly staff and they are always willing to work for what is best for the customer and their needs/financial situation rather than what gets them the biggest pay out.

  • Greg C. 10 months ago

    Roger Smith increased our coverages and decreased our premiums and deductibles. I couldn’t ask for more.

  • T T. 10 months ago


  • Larry D. 10 months ago

    great customer service..respond to questions promptly.

  • Nancy F. 10 months ago

    Karen is always so helpful in answering my questions and concerns. The whole staff is very welcoming and courteous.

  • Brett M. 10 months ago

    Roger smith helped when we had wind/hail damage two a few of our properties roof. We received the expected outcome and were satisfied with the claims process.

  • Charlene G. 10 months ago

    When ever I needed help with a claim or anything else. I have always had great servie.

  • Nathan H. 11 months ago

    Great deal and excellent service.

  • Bev H. 11 months ago

    You always do a great job. Keep doing what you are doing. All of the staff in that office are wonderful.

  • Ryan H. 11 months ago

    Quick and helpful.

  • Carl T. 11 months ago

    Office staff are wonderful! Very helpful and super nice. Office is always very helpful and continue to look out for our best insurance options. You are in the best hands!!

  • Diana D. 11 months ago

    You were personable right from the start when I received my quote, and you got back with me very quickly as you professionally explained the policys and answered my questions. My son referred me to you because he gets great service from you.

  • T T. 11 months ago

    Agents are very informative & polite with any and all information I may need. Would highly recommend agent Lindsey to anyone in need of policy! Thanks Lindsey!

  • Michael T. 11 months ago

    Always answers my questions prompt and thorough, they do an excellent job for me making my premium payments hassle free with auto deduct.

  • T T. 12 months ago

    The staff is always prompt in responding to questions. We appreciate the friendly atmosphere of the office.

  • Nicole R. 12 months ago

    When I needed to get insurance the associate that helped me made it very easy and understanding...then I needed a sr added to my policy and emailed to me and it was done right away...ty for all ur help

  • Sandra G. 12 months ago

    Staff always very friendly and helpful. Requested changes have always been made in a timely manner. Any questions have always been explained in a way that i can understand.

  • Steve J. about 1 year ago

    Hi. I sent a friend in to Lindsey and she saved $300 on her insurance. She was very impressed with the service and how nice Lindsey was. Thank you !

  • T T. about 1 year ago


  • John B. about 1 year ago

    Unbeatable prices

  • T T. about 1 year ago

    Very professional service ‘

  • Aigool Z. about 1 year ago

    Thank you Karen and Kyle!! I love that I am able to speak with agents directly, and appreciate your prompt responses. That’s an important factor in the successful customer relations.

  • Mark T. about 1 year ago

    Kyle, Betty and everyone at Roger Smith Insurance are always very friendly and attentive to our needs and quick to act if we have a problem. They are the best!!!

  • Nichole E. about 1 year ago

    Wonderful agents to work with and always have the customers interest first. I have been with this company for 4 years and have has zero issues! I reccomend to everyone to give Roger Smith a call!

  • T T. about 1 year ago

    you searched until you found me an affordable insurance after my previous ins. raised my rate(doubled) after a minor fender bender!

  • Larry B. about 1 year ago

    Best value in Tiffin. Customer service is #1.

  • Michael B. about 1 year ago

    Great customer service

  • Edward W. about 1 year ago

    Kyle, thank you for helping us during our recent car insurance problem.

  • Laura W. about 1 year ago

    I trust Roger Smith Insurance Agency because they have been life long friends and neighbors of myself and my family.

  • Terry W. about 1 year ago

    I feel that i'm getting the best value possible at Roger Smith Insurance and the staff is very accommodating and a pleasure to work with.

  • T T. over 2 years ago

    Always very friendly and helpful

  • T T. over 2 years ago

    You saved us money on our premiums with the same or additional coverage. You spent time with us to make sure we had the coverage we needed. We appreciate doing business with your company. Thank you!

  • Edward H. over 2 years ago

    Better service and prices than anyone else. Feel like a person and not a number.

  • Diane P. over 2 years ago

    While I was checking into options for health insurance I had my home, auto and business insurance reviewed to see if I could get better rates. Karen and Kyle were very helpful in getting me the best rates for all four saving me a great deal of money with much better policies. They are very knowledgeable in many types of insurance. I highly recommend seeing what they can do for you. Diane

  • T T. over 2 years ago

    Your help was greatly appreciated when I had an issue of coverage and pricing when I had moved back to Ohio. Thanks again!

  • Nancy F. over 2 years ago

    Karen has always been most helpful in choosing an auto insurance policy that is the most cost-effective for me.

  • Pamela S. over 2 years ago

    always friendly and knowledgeable and offers insurance product to meet my needs rather than trying to sell me something I don't need

  • T T. over 2 years ago

    Karen spent time explaining all the options my husband & I had concerning supplemental insurance plans & drug plans. I have been telling friends to check with her when deciding which company to go with.

  • Dominic G. over 2 years ago

    We appreciate the excellent customer service we receive from Roger Smith Insurance Agency, and are confident that as our insurance needs change over the years, the agency will continue to work hard finding the best coverage for our needs, at a great price!

  • Steve P. over 2 years ago

    Offered better rates on our condo and able to save us about $300.00 a year.

  • Abbey W. over 2 years ago

    I appreciated the prompt response and convenient process of obtaining insurance through Kyle. It's a wonderful feeling knowing that they have you in their best interest. Thanks again!

  • Jerrold S. over 2 years ago

    i have been with the company for 25 years. i have auto, home, and all other insurances with. they save me a lot of money. they go the extra mile for you and explain things you need to know. dr solomon

  • T T. almost 3 years ago

    Kyle and his team did a great job helping me get a new policy fast and without any hassle.

  • Holly W. almost 3 years ago

    Lindsey has went above and beyond trying to get my auto policy moved over to their office at the same time as starting my new homeownership policy. She has even talked with my former agent via 3 way call to figure out how to get me the best rate available. I love how friendly and personable she is!!! Everyone in the office is also very quick at responding to my phone calls and emails!!

  • Sandra G. almost 3 years ago

    Courteous staff. Very pleasant. Very helpful in helping me to change the day of the month that my premiums were due so it would be after I get my social security check and my payments therefore would not be late each month.

  • Betty C. almost 3 years ago

    Roger Smith Insurance was very patient and helpful with getting us insured.

  • Jim V. almost 3 years ago

    I have been with Roger Smith insurance since 2006 and would not have any other company handle my insurance needs. Thanks for the great customer service.

  • T T. almost 3 years ago

    Hi Kyle Thanks for the great service. Have a great New Year! Dan and Amy

  • T T. almost 3 years ago

    Thank you for giving me personal service as you helped me with Progressive wanting 6 mo. Proof of ins. Which i had, but because I had moved , and was not informed You were very helpful in straightened it out. Thank you!!

  • T T. almost 3 years ago

    Karen has always worked with me to find the best coverage at the best price.

  • Jami O. almost 3 years ago

    You saved me so much money! I was with another company and my monthly payments were cut in half by switching with you! Thank you!

  • T T. almost 3 years ago

    Helpful with form and was able to answer all my questions

  • Carolyn H. almost 3 years ago

    Every thing has been fine. No trouble. Right price and can make payments which helps me.. Thank you Carolyn Hoover

  • Larry D. almost 3 years ago

    Great customer service.

  • T T. almost 3 years ago

    Your assistance in getting me a GREAT rate was well within my expectations!

  • Susan H. almost 3 years ago

    I recommend Karen to anyone with questions about Medicare supplements and Part D options. She takes her time to check all the in's & out's of a confusing decision...what company to go with!! Susan

  • Bev H. almost 3 years ago

    The rates I pay are unbeatable and Karen is so very helpful and great to deal with.

  • T T. almost 3 years ago

    We really appreciate the time and patience that Kyle showed us especially when we had a major change of plans and had to come in a second time. He was very professional and helped us more then we can say in a time when we really needed it. Thanks Kyle.

  • T T. almost 3 years ago

    Whenever I have had a situation arise, I call and someone takes care of it right then. Even helped me when the situation was in Colorado.

  • Cindy M. almost 3 years ago

    No matter when I have contacted Kyle or one of his staff they answer my questions or give me a call back quickly. I'm confident having all my insurances with them.

  • Lynn H. almost 3 years ago

    Always extremely helpful with any questions and very fair prices

  • Roger G. almost 3 years ago

    I appreciate Kyle and his employees so much! They are always willing to help with any issues we have and it's nice to know we can count on them in times of need. I highly recommend them!

  • T T. almost 3 years ago

    always polite, great rates, and when I have question or concern they get the answer if they don't know already, in a timely manner

  • T T. almost 3 years ago

    Great staff who are always so helpful.

  • T T. almost 3 years ago

    Prompt and friendly service.

  • Pamela S. almost 3 years ago

    I've dealt with this family owned insurance agency in one capacity or another for 20 years or more. Always kind and courteous and responsive to my needs without scaring me into more insurance than I need. Thank you! Pam S.

  • Derek S. almost 3 years ago

    Kyle has always been helpful and makes sure he gets you the best deal there is. He's always extremely nice and professional. I've enjoyed working with him on the different situations that I've needed help with.

  • Richard W. almost 3 years ago

    Every time I call with a question I am greeted like a best friend and your staff always gets back to me with an answer very quick on those rare occasions when they cannot answer it right away. I would never change angencies.

  • Craig B. almost 3 years ago

    Smith insurance has welcomes us in immediately and saved us over 500 a year on our house insurance. That in it self is reason enough to switch

  • Thomas T. almost 3 years ago

    The agency and the people working there are very professional. Everything was explained in detail.

  • Todd E. almost 3 years ago

    Kyle Smith is excellent!! He is always there for any questions or concerns we have about any of our policies - or new ones we may be interested in. Kyle is not just our insurance agent, he is also our friend!

  • T T. almost 3 years ago

    Friendly and professional service.

  • Ryan T. almost 3 years ago

    Great customer service, from the the very knowledgable staff. Kyle and his staff do a great of reviewing our policies to insure we are getting the best rates. Give Roger Smith Ins. a call. You may be happy you did.

  • T T. almost 3 years ago

    You let me know about discounts that my other company didnt thru proogressive.

  • Jerrold S. almost 3 years ago

    They are amazing. house insurance, car insurance, umbrella, and health insurance. the best prices in town with the highest quality.

  • T T. almost 3 years ago

    You did a great job searching for a good Insurance Company with better rates to meet our specific needs. Barb did a wonderful job answering our questions and getting us the information quickly. She is so kind and polite and did a great job with us. We liked the e-mails from Kyle to follow up to see if we were satisfied. We are satisfied with everyone. Thank you ! Bob and Linda Wise

  • T T. almost 3 years ago

    I love that our policies are checked frequently to make sure we are getting the best price, Karen Brose is the best. I feel like she always has our best interest in mind when she handles our policies.

  • T T. almost 3 years ago

    We like the personal feeling we get from dealing with Kyle. He is more concerned with helping out rather than "how much money is he going to make" from us.

  • T T. almost 3 years ago

    We have had Smith Ins for a long time now and even though we have not had to use the insurance (Thank God), Smith Insurance has been very good to us and have been there when we have had to have questions answered. Everyone is very nice & easy to talk to.

  • T T. almost 3 years ago

    We have six family members and eight do the math... that's a lot of insurance coverage needed! Sadly, two of our four children have been involved in accidents. Thankfully, no one was injured however, there were vehicles that ended up being totalled. Kyle and his team helped us through the needed details to handle the claims and also helped us find the most affordable coverage for our family. Thank you Kyle for continuing the family atmosphere that your father created. It is so nice to know we can walk in and have a conversation with someone at any time if we have an issue or need help with our auto insurance. Keep up the great service! Sincerely, Pat and Jenny Kapelka

  • John K. almost 3 years ago

    Got us great coverage for a great price.

  • Anthony F. almost 3 years ago

    Great customer service!!!!

  • T T. almost 3 years ago

    I have always dealt with Karen, who has always been very helpful. She has saved us money, and changed things around on policies to help us. She is delightful to work with.

  • John E. almost 3 years ago

    we have had no problems you have been there when we did need you

  • Randall C. almost 3 years ago

    Locally owed and operated. They're the best.

  • Lindsay Y. almost 3 years ago

    Roger Smith Insurance has always done a great job handling any claims I have had, setting up additional services, and getting me the best price available. The customer service is always great when calling and making changes.

  • Amie G. almost 3 years ago

    very helpful and knowledgable about my new policy.seems like a friendly place to work. made me comfortable right away. Thanks !

  • Mary C. about 3 years ago

    I recently had to have proof of homeowners insurance from my new mortgage company. The staff at the front desk took care of all the paperwork and made me feel completely at ease.

  • Rex C. about 3 years ago

    Fast and reliable

  • Jason B. about 3 years ago

    Lindsey has always been helpful

  • Robert B. about 3 years ago

    You have saved me a lot of money and got me the coverage I need. We've also received fast and great service when we put in a claim when we collided with a deer.

  • Robert C. about 3 years ago

    Friendly staff! Always willing to help with questions! So glad we switched!!

  • T T. about 3 years ago

    Kyle, I believe we have had only had one claim in all the time we have been with you. And that claim was handled quickly and to our satisfaction. You and your Dad have always done a good job for us. thank you. Lew

  • Robin C. about 3 years ago

    Insurance matters are taken care of in a very timely manner and everyone is very friendly & helpful.

  • John B. about 3 years ago

    You had all the answers & had done your homework before we arrived. Saved me hours of work & possibly a purchase of the wrong policy. You made it quick & simple. Thank You.

  • Wayne B. about 3 years ago

    Always courtious and respectful to my questions. I feel I can rely on Kyle's team to get me the best prices for all my insurance needs.

  • T T. about 3 years ago

    When looking for different coverage, your company made it very, very easy and painless! Nothing is better than that!!!

  • James B. about 3 years ago

    Everyone is always pleasant and willing to helo with any questions. Unlike other insurance agents that I've had in the past when I have a question I can call or stop into the office and speak with someone local who doesn't refer me to a 800 number.

  • Mark B. about 3 years ago

    Karen patiently filled out my health care application and was very kind even though this provided no income for the business. Thanks for your help

  • T T. about 3 years ago

    Karen has been such a wonderful agent! She has helped me save a lot of money within this last year!

  • T T. about 3 years ago

    Great service. Prompt response. Accurate advice.

  • T T. about 3 years ago


  • Gary B. about 3 years ago

    I can usually talk to the same person which makes me feel at ease. Betty has always taken care of everything without a problem and in a timely manner. I have always been satisfied with what we're paying for our insurance. Hats off to Betty and the the rest of your team for making my life easier!

  • T T. about 3 years ago

    Roger Smith Insurance makes things easy and offers very competitive pricing. We have had no issues getting returned communication and all of our transactions have been seamless. Insurance as a general rule can be painful, being a necessary evil so to speak, so having a company that I feel is truly looking out for me is important. Keep up the good work, and maintain the values your business was built on.

  • T T. about 3 years ago

    The girls answering the phone are great! Very nice and able to answer questions. Mike has called several times in the last few months. I know he has talked to both Betty and Karen!

  • Howard S. about 3 years ago

    Quick, convenient, and friendly service. Kyle was very knowledgeable and was able to get our problems resolved. Worked with us to quickly and efficiently, to resolve all of our needs. I already have and will continue to recommend Kyle and his team to friends and family.

  • Roger B. about 3 years ago

    I've always had prompt response regarding any changes, needs or claims. You're easy to access whether by phone, email or walk-in. As an independent agent. I have always felt that I have received the best value the market provides.

  • T T. about 3 years ago

    claims are always handled fast and anytime we call we are treated respectful and questions are always answered.

  • T T. about 3 years ago

    Thoroughness regarding policy details and communicating details in a simplified and easily understandable manner for the policy holder. Also, very polite and kind conversation weather from the front desk or the agent. Thanks

  • Steve J. about 3 years ago

    You made the process incredibly easy and fast. You got back to us right away when we called for information. We have already recommended you to a couple of people because we were so impressed with the service and the savings! Thank you!

  • Tami A. about 3 years ago

    You provide quick, thorough answers to any questions we have!

  • T T. about 3 years ago

    We liked how quickly you got back with us on quotes and answering any questions we had.

  • Lynn J. about 3 years ago

    With just one phone call to the Roger Smith Insuarance agency, I quickly got a quote and the coverage I needed. Barb DeBarbrie handled everything very efficiently considering I live out of state and needed the coverage for a home I have in the Tiffin area. Would highly recommend this agency.

  • T T. about 3 years ago

    very friendly!

  • Patricia S. about 3 years ago

    Kyle has been a Great Agent for us. Fortunately we have not had to use Kyle's services & I hope that we don't have to. It's a welcome relief know that there is someone to help you if you ever need help. The office workers have been good to us also. They have helped us with what ever insurance needs we have & they are Kind, Courteous, & above all, Professional, plus they have helped save us money. If anyone would ask me, I would recommend Kyle & Progressive Insurance to anyone. You won't be disappointed.

  • T T. about 3 years ago

    Loved that it was all handled virtual. No hassles whatsoever.

  • T T. about 3 years ago

    You and your staff have always been very helpful with our needs. Thanks

  • Laura W. about 3 years ago

    The employees at Roger Smith Insurance have been neighbors and family friends all of my life. I've grown up trusting their judgement. I know and have experienced that they will help me make choices to find the best plans to fit my needs at every stage in my life. They are always prompt and helpful when I have questions. I know answers are an e-mail away or a quick stop in to the office.

  • T T. about 3 years ago

    I like the help that I get from all of your workers.

  • Tom W. about 3 years ago

    The whole staff is very friendly and helpful when ever we have any questions.

  • T T. about 3 years ago

    You have good pricing and good customer service.

  • Scott W. about 3 years ago

    Kyle is very personable and willing to take the time with you!

  • T T. about 3 years ago

    You have always been fair with us and made yourself available for any insurance question's that we had. You have made us feel comfortable with the insurance coverage we have at present. Your integrity is an asset to the insurance industry. We look forward in dong business with you in the future.

  • T T. about 3 years ago

    the time I spent with an agent when we bought a different truck was so QUICK & PAINLESS Thanks Ken & Teresa West

  • Tim G. about 3 years ago

    Kyle spent his time with us and explored several options giving us plenty of information to help us in choosing coverage that was right for us. He is very personable and knowledgable!

  • T T. about 3 years ago

    Appreciate your responsiveness and willingness to help us make necessary changes to our policies (life, house, auto, health) as needed. You recommended a more cost effective house/auto insurance carrier that we would not have known about otherwise.

  • T T. about 3 years ago

    Friendly counter service.

  • William S. about 3 years ago

    The customer service is always prompt and friendly. It feels like family and is extremely appreciated. Thanks team!

  • David S. about 3 years ago

    Kyle and his staff always strive to provide friendly, efficient service. A great partner to work with! Always looking out for our best interest. Highly recommend anyone to call them for a quote. You won't be disappointed! Dave & Jan Shelton

  • David P. about 3 years ago

    Everyone has been friendly, courteous, and knowledgable every time we have needed anything! Keep up the good work!!

  • Raynaldo L. about 3 years ago

    Very quick to answer questions & always helping in anyway can.

  • T T. about 3 years ago

    Whenever I call it typically get Betty. She is always kind and helpful. When I speak with other staff they are always professional, polite, and personable. Changes are made promptly. Also I saved money by switching. I am giving a 9 not a 10 because I have not experienced making a claim yet so I won't know until that happens if I would provide a 10. But let's hope that never happens :-)

  • T T. about 3 years ago

    Great customer care and help finding the right products we needed for our different insurance needs. Kyle goes above and beyond every time we need something and really cares about his customers.

  • Jeffrey K. about 3 years ago

    Roger Smith Team got right on the Claim ... We got windshield replace next day... Threw Feasl Collision... I'm working on what to do with other Damage Jeff Kuhn

  • T T. about 3 years ago

    I love that anytime I have a question they always have the answer and did everything they could to help me save money! Will always be a customer!

  • T T. about 3 years ago

    Always check around to get the best deals for insurance. Nice and friendly service. Always there when needed.

  • T T. about 3 years ago

    Quick responses to questions, checking on competitive quotes and direction for my insurance decisions.

  • T T. about 3 years ago

    The best thing was less money for insurance than state farm. You were always very helpful I always had any question I had answered.

  • Scott R. about 3 years ago

    Anytime there has been any questions or issues, we have always had quick and accurate responses for all the staff at the Roger Smith Insurance Agency. Keep the tradition going!

  • T T. about 3 years ago

    Each time I've called, I've gotten a person who cared. They listened to what I needed and figured out the best fit. I've felt like when I call it's not to just sell me on a product , you've always made me feel like you're actually interested in what is happening in my life and why my needs changed. Once you understand that, you find the right fit for my needs. That's rare.

  • T T. about 3 years ago

    Great service, excellent resources to help talk through insurance options and find the right coverage.

  • T T. about 3 years ago

    Timeliness in providing information and returning phone calls

  • T T. about 3 years ago

    I was recently in an accident and was really impressed with the help I got from the company. I was quite upset and they lady in Tiffin who handled the claim was wonderful to me. The entire process of getting my car fixed went very smoothly.

  • T T. about 3 years ago

    The price of insurance is always important to me, and this agency has proven to be very competitive for price. Also, every time I have needed a policy change, the staff has been fully cooperative and helpful in satisfying my interests. I am very pleased with both price and service.

  • Kevin H. about 3 years ago

    make claims and changes to policy easy

  • T T. about 3 years ago

    Whenever we had a question about our policies Kyle or his staff have always gotten back to us quickly with an answer. The staff is helpful and courteous.

  • Dan H. about 3 years ago

    Kyle was very personable and thorough when setting up the insurance and Betty is great at helping with maintenance details. We feel like we will be taken care of.

  • Robert R. about 3 years ago

    You saved us a significant amount of money in insurance costs when we switched to you and you have always given us great service.

  • Robert R. about 3 years ago

    Roger Smith Insurance has been a great company to work with. Anytime I have had a claim they have seen to it that everything was taken care of quickly and to my satisfaction. They also make sure I am getting the best rates while still taking care of all my insurance needs.

  • T T. about 3 years ago

    your staff is always very helpful when we have any issues

  • John K. about 3 years ago

    They make me feel like I'm more than just another client, more like a close friend. Someone that I feel actually cares about my business, my home, and family. Thanks again.

  • Michelle K. about 3 years ago

    My agent, Lindsey, listened to my needs and found a provider that met those needs at a fair price. Also, Lindsey was responsive, knowledgeable and friendly. It is a pleasure to do business with her. As long as my rates remain reasonable, I will be happy to be a customer of the Roger Smith Insurance Agency for many years to come.

  • Bryan G. about 3 years ago

    Staff is always helpful, fantastic customer service. Kyle and Betty have don a great job of finding ways to save me money while making sure my property and vehicles are protected. I have been with The Roger Smith Agency for over 15 years and have always been extremely satisfied.

  • John K. about 3 years ago

    I have been with Roger and Kyle for over 30 plus years now and i still get the same great service today as i did when I started. They always listen to me, answer all my questions, and then steer me in the right direction. I would highly recommend Roger Smith Insurance Agency for all your insurance needs. Thanks Kyle for all your help over the years.

  • T T. about 3 years ago

    We have recommended you when someone has asked who we go through. We get the sense that we are always taken care of. We like that you have contacted us when you saw something that was changing on our policy and offered alternatives rather than us stressing out trying to figure it out. We will continue to recommend you to anyone who asks.

  • Rodney R. about 3 years ago

    We think your employees are fantastic, they are very helpful and kind. They work hard to get you the best price and coverage. You have a great team working at Roger Smith Insurance.

  • T T. about 3 years ago

    I do not contact the office that often but when I do the staff is instantly available. Karen is my "go to" agent. She always makes time for my questions . Also, she will contact me when she sees rates increasing and provides options for a lesser rate if possible.

  • Brad S. about 3 years ago

    Roger Smith Insurance has met and even exceeded my expectations for many years now. I recall a time a few years back when my home owner's insurance was nearing time for renewal. Karen Brose had noticed several renewals for my current provider were coming in much higher than years past and alerted me of this possibility. Karen then researched comparable providers in the Roger Smith Insurance family and found another provider to have ready to compare. When the quotes came back, sure enough Karen was right and she was able to save me considerable money on my renewal by switching. Thanks for looking out for my best interest by locating a comparable provider at a cheaper cost without me even having to ask!

  • Donald T. about 3 years ago

    We have been with Roger Smith Insurance for so many years. We would never think about going anywhere else. We have never had a bad experience with any of the claims we have submitted. We are always treated with kindness and respect. They go above and beyond to find you a company that fits your individual needs. Word of mouth is the best advertisement. We would never recommend anyone or anything if we were not 100% satisfied.

  • T T. about 3 years ago

    I've had a couple of questions recently. I called your office and Betty was able to answer them in an informative and friendly manner. Thank you.

  • David S. about 3 years ago

    We have been with Roger Smith Insurance since 2002. You have been available for everything that we need. We appreciate the prompt help with any question, and any other assistance that we have needed.

  • Richard M. about 3 years ago

    Very prompt in establishing coverage for new car.

  • Joseph S. over 3 years ago

    I have been with Kyle for so long I don't remember...He has always listened to my request and when needed found the best rates and the companies he represents are of the caliber you look for. I have refered friends & family members to Kyle and would not do so if i was not pleased with the products and service they provide.

  • Brad S. over 3 years ago

    Karen Brose is my primary contact at Roger Smith Insurance. Like many people, multi-tasking is an essential part of my day. Having the time to stop in the office in person is not possible for me most of the time. I use email for most correspondence with Karen so I can juggle many things at the same time (phone calls, people stopping by my office, text messages, etc) Karen has always been there to respond in a timely manner. She is able to get everything I need done digitally. All of my business insurance as well as personal insurance (umbrella, home, auto, motorcycle, etc,) is handled by your office. Keep up the good work and helpful service.

  • Thomas R. over 3 years ago

    I had an issue with a different agency for homeowner insurance and Kyle set me up with new one and saved me big money! Karen is always very helpful with any problems I go in with. Kyle saved me money by finding a house insurance company. Keep up the friendliness we get from everyone

  • Valerie H. over 3 years ago

    dennis is wonderful and always gets back to me asap.

  • T T. over 3 years ago

    If/when an issue arose or I had a question regarding my insurance, a member of Roger Smith Insurance responded in a timely manner. Kyle is very honest and transparent...great qualities.

  • Carolyn H. over 3 years ago

    I like how friendly you are. And I like the price, and I like paying quarterly. And I like the service. Thank You Carolyn

  • Sue H. over 3 years ago

    It really means a lot to me that I know you and your family. I know you are good honest people!

  • T T. over 3 years ago

    We were treated with respect, our agents have been very informed and passed on the information to us. We have saved money and have better coverage than with our previous insurer.

  • T T. over 3 years ago

    Always friendly staff and prompt service.

  • T T. over 3 years ago

    People were very helpful when I called with a question. Saved us money.

  • T T. over 3 years ago

    Always willing to help us out and look for a better deal for our car and home insurance! Last time, you even called us to save us money!!

  • T T. over 3 years ago

    I liked the fact that Kyle was able to look at multiple options for my coverage and in the end saved me a bunch of money each year. I also liked how easy the whole process was for me to understand and start saving right away.

  • Derek S. over 3 years ago

    You've helped me save money on both health insurance and as well as my car insurance. Every year my payments keep going down. I couldn't have asked for a better insurance agency for helping keep the payments low and affordable.

  • T T. over 3 years ago

    I have always received help, above and beyond, every time that I have needed it, and I have needed it quite often. Kyle has helped me track down people and/or their insurance companies and provided advice to me even when it was not going to be a claim through my insurance. Everyone in the office has been very friendly and helpful. Jim

  • Don G. over 3 years ago

    At Roger Smith insurance they are always friendly and polite, look for the best possible rate, and answer or call company to get my answers to my questions in a timely manner. Had one claim to date and were quick to help.

  • T T. over 3 years ago

    The people there are very nice, helpful and patient. The prices are always the lowest!

  • Joseph F. over 3 years ago

    Hi Bart, from the moment we first contacted you regarding insurance for the purchase of our new home you have been very responsive and easy to get in touch with, no matter the day or time. In addition, your price was competitive, always a plus!! My wife and I have been very pleased and will continue to recommend you to family and friends. Keep up the good work!!

  • Kaye F. over 3 years ago

    No matter how minor my needs are compared to your other clients, you and your staff have always treated me as if I were important to your business, Thank you.

  • Wayne B. over 3 years ago

    This insurance company has been great to work with. We have been with roger smith insurance group for many many years and have been quite satisfied with them. We have several policies with them and never hesitate to call on them with any changes. Highly recommend them.

  • T T. over 3 years ago

    Local people that are easy to talk to and available to talk to. Great insurance for a fair price

  • Todd E. over 3 years ago

    Kyle always gets right back to me at any time of the day or night. It is this personal touch that goes such a long way. Kyle knows me. Kyle knows my family. I feel secure knowing my insurance is with Roger Smith Insurance Agency.

  • Brad D. over 3 years ago

    I appreciate the timely follow up whenever there is a question about my coverage. The staff is always courteous, professional, and polite.

  • T T. over 3 years ago

    My wife, Lynda, a year ago noticed her car insurance went up with Progressive, so she called your office and they found another insurance company with a much better rate. They were quick to respond to her call and set up this new policy.

  • Joseph D. over 3 years ago

    I can't say anymore but with Roger Smith insurance they care for you like family! The whole team genuinely care. Thank you for the honest advice you have given me and I will be a loyal customer for life! Roger Smith insurance A++

  • T T. over 3 years ago

    Excellent Customer Service!!

  • T T. over 3 years ago

    We have always felt our experiences with Kyle and the staff have been genuinely kind and always very helpful. We recently recommended a good friend get a quote to save on her insurance. She saved hundreds of dollars and is very pleased we sent her to you. It felt good to help a good friend and share our good experiences with her.

  • Jerrold S. over 3 years ago

    Amazing , they are always there for me. Auto, house, work. they really take care of me and my family. The rates are excellent and since they are able to shop other companies you get the best bang for your buck.

  • Shaun D. over 3 years ago

    You have always been helpful and answer all my questions

  • Chad D. over 3 years ago

    Very easy to talk to and work with the staff. Got what I needed done and in a timely manner, for a great value

  • Robin A. over 3 years ago

    Everyone takes the time to make sure all your needs are being meet. Kyle has been so helpful & kind to me, especially with everything he did to help my mom with insurance issues with my dads estate.

  • T T. over 3 years ago

    Good prices and friendly service.

  • T T. over 3 years ago

    Friendly and fast service provided to me by Karen.

  • T T. over 3 years ago

    You are always there when I have a question and find us Ins. at a reasonable price

  • Karen C. over 3 years ago


  • Mark B. over 3 years ago

    I will always remember the day my house burned down when Roger came out to see me while the fire crew was still cleaning up.

  • Jason C. over 3 years ago

    You saved us $ on our car insurance and home owners insurance! :-)

  • Robert C. over 3 years ago

    Very helpful and polite workers! Easy to talk to and just all around great customer service!

  • Penny C. over 3 years ago

    The friendly staff and quick response to issues.

  • Sarah B. over 3 years ago

    When calling about any questions, there is always a prompt response back!

  • Leo C. over 3 years ago

    It's important that we work together to keep my insurance down, and I enjoy the friendly service that we get from Roger Smith Insurance.

  • Erika B. over 3 years ago

    Very helpful and can answer any questions we had. Fast and reliable.

  • John B. over 3 years ago

    Nothing specific, I'm just happy with your service in general.

  • Ellyse B. over 3 years ago

    Roger Smith Insurance took the initiative to contact me regarding a much cheaper insurance rate. Great to know they were looking out for my best interest, as well as saving me money!

  • T T. over 3 years ago

    Your staff is always helpful and give answers promptly any time I call or stop in with a question.

  • T T. over 3 years ago

    Karen Brose is so friendly and very knowledgeable, very professional. She did everything she could and took the time needed to find the best possible rate for me. Roger Smith Insurance is lucky to have her on their team.

  • Larry W. over 3 years ago

    i like the fact that you have always worked for us, your client. Insuring us that we are getting the best rates available for our insurance needs. We also like the one on one service knowing that when we call we will be connected to the agent that is in charge of our account. Thanks for the great service ! Larry Wadsworth

  • T T. over 3 years ago

    Very knowledgeable about our insurance needs. Service is prompt and friendly.

  • T T. over 3 years ago

    Always trying to find the best deal. Friendly staff

  • Robin C. over 3 years ago

    Your staff is always friendly and helpful!

  • T T. over 3 years ago

    everything is great

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283 Reviews

Agency's Business Hours

  • Monday 8:30 AM – 5:00 PM
  • Tuesday 8:30 AM – 5:00 PM
  • Wednesday 8:30 AM – 5:00 PM
  • Thursday 8:30 AM – 5:00 PM
  • Friday 8:30 AM – 5:00 PM
  • Saturday Closed
  • Sunday Closed

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